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Effective Date: October 27, 2024
This Refund Policy is an integral part of our Terms of Service and applies to all bookings made via https://chinatravelofficial.com/.
We understand travel plans can change. This policy outlines the procedures and criteria for cancellations, changes, and refund requests.
1. General Cancellation & Refund Principles
- All cancellation requests are only valid if sent in writing (via email) to our customer service at support@chinatravelofficial.com.
- Refund amounts will be calculated based on the date we receive your written cancellation notice, minus any incurred or non-refundable costs.
- Processing a refund may take 15-30 business days, depending on the original payment method and bank procedures.
- Unless stated otherwise in this policy, deposits or prepayments are generally non-refundable.
2. Standard Cancellation & Refund Schedule
(Note: The following is an example. You must define actual terms based on your specific products (e.g., group tours, private tours, flight-only) and supplier contracts.)
- Cancellation 30+ days before departure: 80% of paid fees refundable (20% withheld for administrative and supplier costs).
- Cancellation 15-29 days before departure: 50% of paid fees refundable.
- Cancellation 8-14 days before departure: 30% of paid fees refundable.
- Cancellation within 7 days of departure: No refund.
- No-Show: Failure to commence the tour on the start date will be treated as a cancellation with no refund.
3. Cancellation Policy for Special Products & Services
- Flights/Train Tickets: Subject to the specific rules of the airline/railway. Once issued, changes or cancellations may incur high fees or be entirely non-refundable.
- Hotels: Subject to the specific hotel’s cancellation policy. Some promotional rates may be non-refundable or non-changeable.
- Visa Service Fee: Non-refundable once the application is submitted, regardless of the visa result.
- Custom Itinerary Design Fee: Non-refundable once itinerary planning work has commenced.
4. Itinerary Changes
- Changes Before Departure: You may request to change the tour date or content before travel begins, subject to availability. Such changes may incur additional costs, price differences, and a change fee.
- Changes During Travel: No refund will be provided for any included service (e.g., meals, attraction tickets, transportation) voluntarily forfeited after the tour has commenced.
5. Changes or Cancellations Initiated by Us
- Minimum Group Size: Some group tours require a minimum number of participants. If not met, we reserve the right to cancel the tour by notifying you within a specified period (e.g., 20 days) before departure, offering a full refund or an alternative tour.
- Force Majeure: If a tour cannot proceed due to a Force Majeure event as defined in our Terms of Service, we will:
- Endeavor to arrange an alternative itinerary or service of equivalent value.
- If an alternative is not feasible, we will calculate and refund amounts for services paid for but not rendered (e.g., unrecoverable costs from local operators, hotels). Please note that administrative fees and non-refundable third-party costs may not be recoverable.
6. Complaints and Disputes
- If you are dissatisfied with any service during the tour, please immediately inform your tour guide or our local representative so we can attempt to resolve the issue on the spot.
- For unresolved complaints after the tour, please submit them in writing within 15 days of the tour’s conclusion. We will investigate and respond promptly.
7. Contact Us
For any questions regarding cancellations, changes, or refunds, please contact:
- Email: support@chinatravelofficial.com