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Privacy Policy
Effective Date: October 27, 2024
Last Updated: October 27, 2024
Introduction
Welcome to https://chinatravelofficial.com/ (the “Website”), operated by Chinatravelofficial (“we,” “us,” or “our”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, book travel products, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: When you book a tour, create an account, contact us, or participate in promotions, we collect personal details such as: your name, email address, phone number, mailing address, passport information (for visa assistance and bookings), nationality, date of birth, dietary preferences, health information (only when necessary for tour safety, e.g., allergies or mobility restrictions), and payment information (processed securely by third-party processors; we do not store full credit card numbers).
- Usage Data: When you browse the Website, we automatically collect information such as your IP address, browser type, operating system, access times, pages viewed, referring website, and data collected through cookies and similar technologies.
- Communications: Records and copies of your correspondence with us via email, contact forms, phone, or social media.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your tour bookings, visa assistance (if applicable), and payments.
- To provide, operate, and maintain our Website and services.
- To communicate with you, send booking confirmations, itinerary updates, important notices, and respond to your customer service requests.
- To personalize your experience and provide relevant travel products and suggestions based on your interests.
- For market analysis, to improve our services, and develop new features.
- To send marketing and promotional communications (you may opt-out at any time).
- To detect, prevent, and address technical problems, fraud, or security issues.
- To comply with applicable laws, regulations, and administrative requirements.
3. Sharing and Disclosure of Information
We only share your information under the following circumstances:
- Service Providers: With trusted third parties who provide services on our behalf, such as tour operators, local agencies, guides, hotels, transportation providers (airlines, railways, bus companies), payment processors, email service providers, and analytics providers. These parties are only authorized to use your information as necessary to perform their services for us.
- Legal Requirements: To comply with legal obligations, respond to valid legal process (e.g., subpoena, court order), protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with negotiations or completion of a merger, acquisition, sale of assets, or bankruptcy, involving all or part of our business.
- With Your Consent: For any other purpose disclosed to you with your explicit consent.
We do NOT sell, trade, or rent your personal information to third parties for their independent marketing purposes.
4. International Data Transfers
As a China-focused travel company serving inbound tourists, your information may be transferred to and processed on servers located outside your country of residence, including in China. We will take reasonable steps to ensure such transfers comply with applicable data protection laws and provide adequate protection, such as through contractual clauses.
5. Data Security
We implement commercially reasonable physical, electronic, and administrative measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:
- The right to access the personal information we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your personal information (where permitted by law).
- The right to restrict or object to our processing of your information.
- The right to data portability.
- The right to withdraw consent (if processing is based on consent).
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. You can control the use of cookies through your browser settings, but note that disabling some cookies may affect Website functionality.
8. Third-Party Links
Our Website may contain links to third-party sites (e.g., attractions, airlines, hotel websites). This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to children under the age of 13 (or the higher age specified in your country). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will strive to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: support@chinatravelofficial.com