Medical Concierge Service

Your End-to-End Cross-Border Medical Care Partner

When health requires a journey across borders, the right choice makes all the difference. We specialize in providing international patients with a seamless, one-stop solution for receiving medical care in China. Leveraging deep expertise and access to top-tier medical resources, we enable you to undertake treatment and recovery in China—professionally, coherently, and with dignity—entirely on your own, without burdening your family.We provide premier access to a vast pool of medical expertise within China.

Beyond access to leading modern medical care, we offer an additional layer of support through our deep network of top-tier Traditional Chinese Medicine (TCM) practitioners. This means you can also receive authentic, personalized TCM diagnosis and wellness protocols from experts who are deeply versed in the classical texts and bring substantial clinical experience to your care.

Premium Global Medical Journey Management

We are dedicated to providing individuals and families seeking world-class medical care abroad with an end-to-end, precision-crafted solution that goes far beyond traditional travel. We are not just coordinators; we are your strategic navigator, privacy guardian, and dedicated advocate within an unfamiliar healthcare system.

Phase 1: In-Depth Medical Evaluation & Precision Matching

International-Standard Medical Record Preparation

• Core Value: Create your “medical passport” for top-tier international hospitals.
• Service Description: Our medically-trained team systematically organizes, summarizes, and translates your complete medical history, imaging (DICOM format), pathology reports, and medication lists into a standardized English chronology and summary. This ensures overseas specialists can review your case accurately and efficiently.

Authoritative Second Opinion Acquisition

• Core Value: Gain clarity and direction before you travel, avoiding unnecessary journeys.
• Service Description: Leveraging our network, we facilitate remote video consultations or written record reviews with leading specialists in your target country (e.g., Chain,USA, Germany, Japan, Singapore). We secure a formal second opinion and treatment recommendation from a top-tier institution.

Personalized Hospital & Specialist Matching Report

• Core Value: Make an informed choice based on data and expertise, not just reputation.
• Service Description: You receive a detailed analysis report of 2-3 best-fit hospitals. It compares physician expertise (e.g., specific clinical experience with your condition), international patient service quality, relevant clinical trial availability, and cost transparency.

Pre-Authorization & Detailed Cost Estimate

• Core Value: Achieve full financial transparency and control over medical expenses.
• Service Description: We assist with pre-registration through the hospital’s international office to obtain an official, detailed treatment plan and a comprehensive cost estimate (covering medical, accommodation, translation). We also help facilitate payment guarantee letters if required.

Phase 2: Medical Visa & Precision Travel Logistics

Expert Medical Visa Support

• Core Value: Navigate complex visa requirements with a higher success rate.
• Service Description: We provide a complete documentation checklist, review your materials, and secure the formal invitation letter, treatment plan, and physician statement required by consulates from our partner hospitals. We also prepare you for the visa interview.

Recovery-Focused Accommodation & Transit

• Core Value: Create a supportive “home away from home” conducive to healing.
• Service Description: We secure serviced apartments or recovery hotels with full kitchens and laundry, located within a 15-minute drive of the treatment center. A dedicated vehicle and driver are arranged for the frequent trips to clinics, treatments, and tests.

Professional Medical Interpretation & Advocacy

• Core Value: Ensure zero-error communication of every medical term—a critical safety standard.
• Service Description: We assign a certified medical interpreter (with a clinical background) to accompany you to all key appointments: consultations, multi-disciplinary tumor boards, surgical consents, anesthesia meetings, and discharge instructions, providing accurate, real-time interpretation.

Phase 3: In-Hospital Treatment & Rehabilitation Support

In-Hospital Coordination & Patient Advocacy

• Core Value: Act as your single point of contact and advocate within the complex hospital system.
• Service Description: We assist with admission and administrative paperwork, coordinate appointments, and serve as your communication bridge to doctors, nurses, the pharmacy, and billing, ensuring your needs and questions are addressed promptly.

Treatment Phase Nutrition & Daily Life Support

• Core Value: Integrate scientific nutritional support as a key component of your treatment.
• Service Description: Based on your treatment phase (e.g., during chemotherapy, post-op) and preferences, we coordinate specialized meal delivery or provide dietitian-reviewed guidance for local grocery shopping and meal preparation. We also assist with daily errands and logistics.

Psychological Support & Emotional Well-being

• Core Value: Address the mental health of both patient and family, fostering a positive mindset for recovery.
• Service Description: We can connect you with bilingual, cross-culturally experienced counselors for in-person or online emotional support and therapy sessions.

Phase 4: Repatriation & Long-Term Health Management

Discharge Planning & Care Transition

• Core Value: Ensure a seamless handoff from overseas to home-country care.
• Service Description: We help you fully understand the discharge summary and rehab plan. We proactively contact the international department or relevant unit of your preferred hospital at home to transfer records and schedule follow-ups, ensuring continuity of care.

Compliant Medication Transport

• Core Value: Solve the challenge of transporting special medications across borders safely and legally.
• Service Description: We guide you in preparing the required prescriptions, original packaging, and documentation for Chinese customs. For ongoing specialty drugs, we can arrange professional international pharmaceutical cold-chain shipping.

End-to-End Health Insurance Claims Assistance

• Core Value: Maximize your insurance benefits to alleviate financial stress.
• Service Description: Starting with a policy review, we collect all required original bills, medical reports, and proof of payment during treatment. We compile and submit a complete claims package and act as your liaison with the insurance company until settlement.

Remote Follow-Up & Lifetime Health Record

• Core Value: Establish a lasting partnership for your ongoing health management.
• Service Description: Upon your return, we help maintain an updated health record and set reminders for critical follow-up appointments based on your rehab plan. We continue to facilitate remote consultations with your overseas physicians when needed.

Our Commitment: On your path to health, we manage the complexity and safeguard your dignity, so you and your family can focus solely on what matters most—healing and hope.

Why Choose Us?
We are more than a service provider; we are your health fiduciary in China. We understand the anxieties of cross-border medical care and transform them into a clear, supported, and reassuring path to wellness. You take on the challenge to heal. Let us handle everything else.

if your health condition permits, we can also arrange nearby travel to help you relax.

Please note:

• We have access to the world’s top specialists, especially in cardiovascular and rehabilitation medicine.
• The $500 you paid is only a deposit. The final cost will be determined after we communicate and customize the plan based on your specific situation.