100 answers to questions about traveling in China

100 answers to questions about traveling in China

Trust and Qualification

1. Are you a real travel agency?

——Yes, we are an official travel agency approved by the China Tourism Administration, and the “Official” in the domain name represents our official service quality.

2. Why should I choose you instead of a large platform?

——The platform only sells products, we provide customized services. We have 24/7 emergency contacts, while the platform only has robot customer service.

3. Do you have an office locally?

——Our headquarters is located in beijing and we have vertically managed tour guide teams in major cities across the country.

4. May I see your customer reviews?

——Of course, this is the link to our TripAdvisor and Trustpilot, where you can view genuine feedback from customers over the past month.

5. Do you accept credit card payments?

——We accept Visa/Mastercard, which is regulated by international banks and provides the most secure protection for your funds.

6. What if I pay you and you disappear?

——We have a complete business license and deposit record, and support installment payments. The balance will be paid after confirming the itinerary.

7. Are your tour guides part-time?

——Our core tour guides are all certified full-time staff with an average of over 5 years of work experience.

8. Can you provide a business invitation letter?

——No problem, as a legitimate travel agency, we are qualified to issue an official visa invitation letter (PU/TE).

9. Does your website look very new?

——The website is part of our global digital brand, but our ground team has 15 years of experience in Chinese tourism services.

10. Can you speak fluent English/French?

——Our customer service team provides multilingual services, and tour guides have passed professional foreign language proficiency exams.

Visa and Entry

11. Do I need to apply for a Chinese visa?

——It depends on your nationality. Currently, many European and Asian countries enjoy a 15 day visa free policy, and I can check the latest policies for you.

12. What is 144 hour transit visa free?

——This is a transit policy for specific cities (such as Beijing and Shanghai) that requires a connecting flight ticket to a third country. We can help you plan such short trips.

13. Can you help me apply for a visa?

——We do not directly issue visas, but we will provide you with the itinerary and invitation letter required for visa application.

14. What should I do if my 14 visa is rejected?

If the refusal is due to incorrect information provided by us, we promise to fully refund the deposit.

15. Can I bring a drone into the country?

——Sure, but flights are restricted in some sensitive areas and must be declared according to regulations upon entry.

16. Is 16 fingerprint collection necessary?

——Yes, currently most embassies and consulates require me to collect fingerprints on-site, depending on local policies.

17. Do you charge for your invitation letter?

——For customers who have already booked their itinerary, invitation letters are provided free of charge.

18. Can I go to Xizang with a tourist visa?

——Sure, but in addition to the visa, you also need a “letter of entry into Tibet” that we can handle on your behalf.

19. How long does it usually take to apply for a 19 visa?

——It is recommended to start applying at least one month in advance, and the usual processing time is 4-7 working days.

20. Can my passport be valid for less than six months?

—— No, please make sure to change your passport before departure, otherwise you will not be able to obtain a visa or enter the country.

Payment and fees

21. Does your quote include airfare?

——Usually refers to flights that include domestic flights in China, while international flights can be booked by yourself or we can check real-time prices on your behalf.

22. Why pay a deposit for 22?

——The deposit is used to secure hotels, high-speed rail tickets, and private tour guide resources during popular time periods.

23. What is the deposit ratio for 23?

——Usually 20% -30% of the total price.

24. When will the remaining 24 be paid?

——It is recommended to pay in full 30 days before departure, or some itineraries can be paid in cash upon arrival (depending on the specific plan).

25. Does the 25 quote include tips?

——The quotation does not include tips. In China, tipping tour guides and drivers is an international practice that reflects recognition of service.

26. Is there any hidden consumption for 26?

——Absolutely not. Our quotation list will clearly state ‘included’ and ‘not included’.

27. Can I get a refund if I cancel my trip temporarily?

——It depends on the cancellation time. Most refunds can usually be made 30 days before departure, please refer to our Refund Policy for details.

28. Why are you more expensive than local tour groups?

——Because we provide personalized customization, private cars, and exclusive tour guides, not shopping bus groups of dozens of people.

29. Does 29 include travel insurance?

——We include travel agency liability insurance, but we strongly recommend that you purchase international travel accident insurance on your own.

30. Can I pay in euros/pounds for 30?

——Sure, we will convert based on the middle exchange rate on the day of payment.

Internet, App and Payment

31. Can I use Facebook/Google in China?

——We suggest applying for international roaming or using a VPN that supports VPN access, and we also provide a guide for networking advice.

32. Do I have to download Alipay?

——Strongly recommended. Nowadays, cash is rarely used in China. We will teach you how to bind international credit cards.

33. Can WeChat Pay be paid in foreign currency?

——WeChat has supported binding Visa/Mastercard, but it is recommended to prepare Alipay as a backup.

34. Does Hotel 34 have Wi Fi?

——All hotels have free Wi Fi, but accessing foreign websites still requires specific means.

35. Do I need to buy a local SIM card?

——We can assist you with the process, or you can purchase an E-sim in advance for greater convenience.

36. Can your tour guide help me scan the QR code and place an order?

——Of course, the tour guide will assist you throughout all mobile payment and scanning scenarios.

37. What is the charging plug in China?

——We use two or three pin plugs (220V), and it is recommended to bring a universal adapter plug.

38. Is there power on the 38 high-speed railway?

—— Yes, there are sockets and USB ports under each seat on China’s high-speed rail.

39. Is there an English version of 39 Baidu Maps?

——There is nothing for the time being. It is recommended to use Apple Maps, as its English information is very accurate within China.

40. What if I lose my phone?

——Contact our 24-hour butler immediately, and we will assist you in reporting the lost card and handling the follow-up.

Travel planning and destination

41. Where is the recommended place to go in 10 days?

——The classic route is Beijing Shanghai Xi’an; If you like natural scenery, I recommend Zhangjiajie or Guilin.

42 is too tight, can we change it?

——No problem, all private customized itineraries can be adjusted to your pace at any time.

43. Can we go to places that ordinary tourists cannot go to?

——Of course, we can arrange in-depth experiences such as home visits to hutongs and private Great Wall dinners.

44. What if I want to spend an extra day somewhere?

——As long as the hotel has available rooms, we can adjust your follow-up plans immediately.

45. What is the standard for the hotel you arranged at 45?

——Default rating is 4-5 stars. If you like boutique hotels, we also have a curated list.

46. Can I book a hotel myself?

——Sure, we can only provide vehicle and tour guide services.

47. Is Xizang really worth going to?

——It is a spiritual sanctuary. We will handle the tedious entry procedures for you, and you only need to enjoy the beautiful scenery.

48. When is the best season to travel to China at 48?

——The weather is most comfortable in spring and autumn (April June, September November).

49. Which section of the Great Wall has the least number of people?

——Compared to Badaling, we recommend Mutianyu or Jinshanling, where there are fewer people and the scenery is more primitive.

50. Do you have panda volunteer activities?

——We can arrange a half day or one-day volunteer experience at the Giant Panda Base in Chengdu.

Diet and taboos

51. Is it convenient for me to be a vegetarian in China?

——No problem. We will notify the restaurant in advance and prepare a list of vegetarian restaurants for you.

52. What should I do if I am severely allergic to peanuts?

——We will prepare a Chinese “Allergy Warning Card” for you, and the tour guide will also strictly monitor your order.

53. Is it safe to drink tap water in China?

——It is not recommended to drink directly. We will prepare sufficient bottled mineral water for you throughout the process.

54. Does the quote for 54 include three meals?

——Usually includes breakfast. We recommend choosing your own lunch and dinner, and the tour guide will recommend the most authentic restaurants in the area.

55. Do you have Halal food arrangements?

——Of course, Xi’an, Lanzhou and other places have very rich halal food resources.

56. Is breakfast 56 Western or Chinese?

——The hotels we choose usually offer a combination of Chinese and Western buffet breakfast.

57. Can I taste authentic Beijing roast duck?

——We will book the most authentic restaurants like “Quanjude” or “Dadong” for you.

58. Are Chinese dishes all very spicy?

——Only Sichuan and Hunan cuisine are more spicy. Cantonese food and Huaiyang Cuisine food are very light.

59. Can I eat at roadside stalls on the street?

——We suggest trying it under the guidance of a tour guide. We will take you to a popular night market with qualified hygiene conditions.

60. How do I communicate if I want to go out to eat by myself?

——The tour guide will write Chinese dish names and addresses for you, or assist you in booking a table on the app.

Transportation and Vehicles

61. What kind of car do you use for transportation?

——Depending on the number of people, it is usually a 5-seater sedan, a 7-seater Buick Business Vehicle (GL8), or a luxury minibus.

62. Is driving safe for 62 drivers?

——Our drivers have over 10 years of driving experience, and fatigue driving is strictly prohibited. All vehicles have high passenger insurance.

63. Is China’s high-speed railway really fast?

——Yes, with a speed of over 300km/h, it is very punctual and comfortable, and is currently the preferred transportation option within China.

64. Do I need to go to the train station to pick up my ticket myself?

——No need. Now that China implements electronic tickets, we will help you book them and you can directly swipe your passport to enter the station.

65. What should I do if my flight to China is delayed?

——It’s okay, the driver will monitor the flight status in real time and wait for you at the airport no matter how late it is.

66. How to solve the transportation problem within 66 cities?

Private shuttle bus throughout the journey, unless you want to experience the local subway once, our tour guide can also accompany you.

67. Do you have child safety seats in your car?

——As long as you inform us in advance, we can configure it for you for free.

68. Does the driver speak English?

——Drivers are usually only responsible for driving, and communication is handled by tour guides. If you need an English driver, you need to make an appointment in advance.

69. Do we need to carry our own luggage?

——The tour guide and driver will assist you, but in areas such as train stations, it is recommended to bring light luggage.

70. Is the 70 cruise itinerary (such as the Three Gorges of the Yangtze River) recommended?

——Highly recommended. That is the best way to appreciate Chinese landscapes and water conservancy projects (such as the Three Gorges Dam).

Safety and Health

71. Is it safe to go for a walk alone in the evening of July 71?

——Very safe. The streets of major cities in China are monitored, and the level of public security is among the highest in the world.

72. Do I need to get any vaccines for 72?

——Regular travel does not require special vaccines. I suggest consulting your family doctor for the latest advice.

73. What if I get sick while traveling?

——The tour guide will immediately take you to the designated hospital for foreign guests and assist in handling insurance claims.

74. Is it convenient to buy medicine at pharmacy 74?

——Convenient, but it is recommended that you bring some commonly used medicines (such as cold medicine and gastrointestinal medicine).

75. Is the air quality (haze) severe at 75 degrees?

——In recent years, there has been a significant improvement. In case of extreme weather, we will prepare masks or adjust your indoor itinerary.

76. Is the toilet in scenic area 76 hygienic?

——The toilets in the core scenic area are now very clean (a result of the toilet revolution), and we will try our best to take you to the toilets in shopping malls or hotels.

77. Will you have altitude reaction when you go to Xizang?

——There may be slight reactions. We will arrange a slow journey into Tibet and equip the vehicle with oxygen cylinders.

78. What is the emergency contact number for 78?

——We will provide a 24-hour emergency hotline with English customer service available at any time.

79. Are there many people in the 79 scenic spots?

——There are more people on holidays. We will help you make an appointment to avoid peak hours or choose a more niche entrance.

80. Do I need to bring a lot of cash for 80?

——No need, just keep a small amount of cash to deal with very few situations, most places use mobile phones or cards.

Family, Children, and Elderly

81. Do you have any activities suitable for children?

——Yes, there is. For example, Paper Cuttings, kite making, Shaolin martial arts learning or zoo panda viewing.

82. Is the 82 itinerary elderly friendly?

——Our customized itinerary can slow down the pace, avoid too many steps, and choose attractions with elevators.

83. Can wheelchairs be rented in 83 scenic spots?

——Most modern museums and major attractions offer wheelchair rental services.

84. Is there a discount for 84 children?

——Children under 12 years old usually receive a discount of around 50% on tickets and domestic air tickets.

85. Can 85 arrange nanny services?

——We can assist in booking baby sitting services for high-end hotels.

86. Can you arrange a large car for a family of 86 with three generations living together?

——No problem, we can arrange luxury buses with 15-19 seats, and the space is very spacious.

87. Can 87 Hotel add a baby crib?

——Most 4-5 star hotels offer free extra beds, please inform us in advance.

88. Can 88 children get used to Chinese food?

——Chinese cuisine has many sour and sweet flavors (such as sweet and sour pork ribs), which children love very much; Of course, there are KFC and McDonald’s everywhere.

89 scenic spots are very difficult for children to queue up, is there a passage?

——We will try our best to avoid peak hours or use the experience of a private customized tour guide to quickly enter the park.

90. Can we visit the local school?

——This requires advance appointment and approval, and we can try to arrange according to your needs.

Shopping and Etiquette

91. Will you take me to a mandatory shopping store?

——Absolutely not. This is our service bottom line, unless you proactively request to visit certain specialty markets.

92. Can I negotiate prices when buying things in China?

——Not in department stores, but in markets such as Xiushui Street and Panjiayuan, bargaining is possible, and tour guides will teach you skills.

93. What is a souvenir worth buying?

——Silk, tea, porcelain, and freshwater pearls.

94. Can I ship the large furniture I bought back to my home country?

——Sure, we have partnered international logistics companies that can provide you with packaging and door-to-door sea freight services.

95. Are there any taboos for taking 95 photos?

——Except for military areas and some temple interiors, most places can be freely photographed.

96. Are Chinese people friendly to foreigners?

——Very friendly, many people may be curious to take a photo with you.

97. Do I need to learn basic Chinese?

——The tour guide will provide translation throughout the entire process. Of course, learning a few “thank you” and “hello” will make you more popular.

98. How much tip is appropriate for a tour guide at 98?

——It is usually recommended to pay 150-300 RMB per person per day, depending on your satisfaction.

99. Do I need to give a tip to the waiter in the restaurant?

——No need, Chinese restaurants do not have the habit of giving personal tips to waiters.

100. Can I customize a unique souvenir for 100?

——We can arrange to make porcelain by hand in Jingdezhen and mail it back to your country.